Support

At Super Slots Casino help is available around the clock. Our live chat is staffed 24/7 for instant support the moment you need it — perfect for account access, game questions, or time-sensitive promotion issues. If you prefer email, contact cssupport@superslots.ag and expect a detailed reply within 12–24 hours. Need to speak by phone? We offer call-back assistance on request (ask via live chat) so you won’t be kept waiting for urgent matters.

Which contact method works best right now

Live chat: fastest route for immediate resolution. Typical wait: under a few minutes during peak hours, often instant during off-peak. Email: ideal for detailed requests, documents, or follow-ups — average response time 12–24 hours. Phone / call-back: best for complex account or verification conversations; request through chat and we’ll arrange a callback as quickly as possible.

Fast answers in the Help Center and FAQs

Before you reach out, our Help Center collects clear, step-by-step answers to the questions players ask most often: account setup, password resets, deposit and withdrawal guides, bonus eligibility, and troubleshooting for game performance. Promotions FAQs cover popular offers like the 300 Welcome Free Spins (30 spins per day for 10 days; automatic activation after your first deposit; $100 max cashout) and other limited-time campaigns — check the Help Center to confirm eligibility and timing so you don’t miss out.

Payments, crypto, and transaction support

Our support team works closely with the payments department to resolve deposit and withdrawal issues quickly. Super Slots accepts a wide range of payment options — from Visa, MasterCard, and American Express to bank transfers and major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Tether, and more — and supports multiple currencies including USD and EUR. Crypto transactions typically move faster than traditional transfers; if a deposit or payout hasn’t arrived, contact us with your transaction ID and we’ll track it immediately.

Account security and verification made simple

If you’re asked for verification documents, that’s our standard process to keep your account and winnings secure. Uploading requested documents speeds resolution — once received, most verifications are processed promptly. Our agents will explain exactly what’s needed and why, and they’ll stay in touch until everything is complete.

When a quick escalation matters

Time-sensitive promos and tournament entries have deadlines. If something goes wrong — spins not credited, a code not accepted, or tournament access missing — contact live chat immediately. Our team prioritizes urgent promotion disputes and will escalate to the rewards team to preserve your eligibility whenever possible.

Friendly, capable agents who focus on you

Every support interaction is handled by trained staff who know the games, the promotions, and the payment systems inside out. Expect clear guidance, courteous service, and follow-through: if we can’t resolve an issue on first contact we’ll keep you updated until it’s closed. To speed up any request, have your account ID, the affected game (for example, Coins of Alkemor Slots), and screenshots handy.

If you want a quick overview of the casino, promotions, or game library, visit our review page for Super Slots Casino. We’re here to help — reach out any time and we’ll get you back to the action.